To India, with love: a cataloguer’s tale
Thanks very much to Rachel Playforth, of the British Library for Development Studies, for this guest post.
As demonstrated by the recent ‘anatomy of a cataloguer’ debate, the thing we most love about our job isn’t pinning down bibliographic details with merciless accuracy just to appease our uptight personalities, but the fact that what we do helps people find stuff. More than that, without us they may never find it at all. So I just wanted to share a recent experience that warmed my heart and shows how a catalogue record created in the UK can lead, in less than 72 hours, to a satisfied patron with an item on their desk in India.
At the British Library for Development Studies we catalogue (index) individual journal articles from about 160 journals, many of which aren’t indexed by any other A&I services. Once an article is added to our OPAC it is harvested by our ‘Updates’ service, which sends out subject-specific notifications of our new acquisitions to subscribers via email or RSS on a fortnightly basis.
Subscribers (who may be individual researchers, librarians or other staff working on sourcing information for research institutes, universities, NGOs etc) can then request any item in their Update via our document delivery service.
In this case, I catalogued an article from The Indian Journal of Economics on Wednesday, taking care to add relevant subject descriptors (from the catchily named OECD Macrothesaurus for Information Processing in the Field of Economic and Social Development). It was then harvested and sent as part of our ‘Governance, civil society and democratisation’ Update on Thursday. One of our email subscribers, who also has a document delivery account with us, requested it on Friday morning and I duly scanned and delivered the full text of the article to his email inbox on Friday afternoon.
I’d say that was pretty good customer service and an excellent use of the cataloguer’s art (or is it a science? or a craft?) And while it may be unusual for a cataloguer to also be involved with document supply and hence see both ends of the process, as it were, it’s definitely not unusual for us to go out of our way to make things findable, whether from India or anywhere else.
Posted on November 4, 2011, in high visibility opportunities, Skills promotion stories and tagged cataloguers are awesome too, cataloguing, customer service, hvcats, Rachel Playforth, visibility. Bookmark the permalink. 2 Comments.